Privacy Policy

Effective Date: March 1, 2026

1. Information We Collect

Voltra Electrical Services ("Voltra," "we," "us," or "our") collects information that you provide directly to us when you request a quote, schedule a service, or communicate with our team. This may include:

• Personal identification: Your name and the name of your business (if applicable)
• Contact information: Email address, phone number, and mailing address
• Service address: The location where electrical work is to be performed
• Project details: Descriptions of the electrical work you need, photos of existing conditions, and any relevant property information
• Communication records: Emails, phone call notes, and messages exchanged between you and our team
• Payment information: Billing details necessary to process payments for services rendered

We also collect certain information automatically when you visit our website, including your IP address, browser type, referring page, and pages visited. This data is collected through cookies and similar technologies as described in Section 5 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our electrical services
• To prepare estimates, schedule appointments, and manage ongoing projects
• To communicate with you about your service requests, project updates, and appointment reminders
• To process payments and maintain accurate billing records
• To comply with legal obligations, including permit applications and inspection records required by Alberta regulations
• To send you information about our services, promotions, or industry updates (only with your consent, and you may opt out at any time)
• To improve our website, services, and overall customer experience
• To respond to your inquiries and provide customer support

3. Information Sharing

Voltra Electrical Services does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, accounting software, scheduling platforms). These providers are contractually obligated to protect your information.
• Regulatory authorities: We may share information with municipal, provincial, or federal authorities as required for electrical permits, inspections, or regulatory compliance.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and access controls that limit information to authorized personnel only.

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections appropriate for a business of our size and nature.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies are small text files stored on your device when you visit our website.

We may use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., navigation, form submissions)
• Analytics cookies: Help us understand how visitors use our website so we can improve content and functionality. We may use services such as Google Analytics for this purpose.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

6. Your Rights

Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or incomplete information
• Withdraw your consent for the collection or use of your information (subject to legal and contractual restrictions)
• Request the deletion of your personal information, where permitted by law
• File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Voltra Electrical Services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

9. Changes to This Policy

Voltra Electrical Services reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services or website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: Voltra Electrical Services
• Location: Calgary, AB, Canada
• Email: info@voltracalgary.com
• Phone: (403) 968-9150